ITIL® 4 Foundation Certification

Professor Gaurav Shekhar leading an ITIL 4 Foundation course

Be part of state-of-the-art training and earn the ITIL® 4 Foundation Certification

A special 12-hour ITIL® 4 training and certification course, provided by the Information Systems Area in the Naveen Jindal School of Management. The faculty is trained and certified by PeopleCert on the latest ITIL® framework to teach lessons that prepare you to get certified on the latest framework of ITIL®, which builds on the core elements of ITIL®, the ultimate in IT best practice. The training is followed by the certification exam.

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Questions? Email us at gaurav.shekhar@utdallas.edu.

ITIL® 4 Foundation Certification Goals

ITIL® 4 Foundation candidates will have an understanding of the following:

  • A holistic approach to facilitating and co-creating value with and for customers and other stakeholders in the form of products and services
  • The guiding principles of ITIL® 4
  • The four dimensions of service management
  • Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
  • How ITIL® practices described in ITIL® 4 will maintain the value and importance provided by the current ITIL® processes, while at the same time expand to be integrated to different areas of service management and IT, from demand to value.

ITIL® 4 Foundation Certification Course Overview

  • Business Need of ITIL® 4
  • The Four Dimensions of Service Management
  • ITSM
  • Service Value Chain
  • Service Value System
  • Seven ITIL® Guiding Principles
  • Introduction to ITIL® Practices

Course Details


When

November 15-16, 2025, 9 AM – 3 PM CT

Where

Live Virtual via Microsoft Teams

What does the course include?

The certification package includes:

  • 12 hours of instructor-led training
  • 2 sample test papers
  • 1 ITIL® 4 Foundation Certification Voucher
  • 1 complimentary voucher for remote proctoring

Prerequisite

None

Cost

Cost $550 per student: Professional Instruction and training materials included

Register

Last Day to Register: Five (5) calendar days before the class.

Refund/Cancellation Policy
Participants can receive a 100% refund if requested by the ‘Last Day to Register’ (listed above). To request a refund, email gaurav.shekhar@utdallas.edu. All requests will be processed within 5 business days of receiving the request. All refunds will be sent back to the original source of the funds.

Gaurav Shekhar

Gaurav Shekhar, PHD

Senior Assistant Dean, Graduate Programs
Director, MS Business Analytics – Cohort and Online

gaurav.shekhar@utdallas.edu | (972) 883-5147 | JSOM 3.709

Gaurav Shekhar is the Senior Assistant Dean of the Graduate Programs in the Naveen Jindal School of Management. He is an Assistant Professor of Instruction in the Information Systems area and teaches courses like Business Intelligence, Digital Consulting, Sustainability Analytics and Robotic Process Automation to both Graduate and Undergraduates. He was inducted into ‘Dallas 500’ by the DCEO Magazine for 2024. He is a two-time TEDx speaker and was named as the 40 Under 40 by the Dallas Business Journal in 2023. He was also named as a 40 under 40 Data Leaders for the year 2022 by the CDO Magazine.

His main areas of research are IT Project Management, AI/Machine Learning, Natural Language, and Organizational Leadership. He enjoys working with students and works with them across academic and non-academic areas. He has been instrumental in setting up student and corporate engagement programs at The University of Texas at Dallas. He is a big believer in Servant Leadership which is the base of most of his initiatives. He leads the Young Entrepreneurs Program and serves on the board of the US-India Chamber of Commerce. He is also a member of the Academic Panel for PeopleCert and serves on the board of Alteryx SparkED programs and the Chinese Institute of Engineers – DFW. He is the President of the DFW Alumni Chapter for Beta Gamma Sigma, an International business honor society. He works with Fortune 500 CXOs and advises them on their strategic initiatives, especially from the point of view of Technology.
Brian S. Culp

Brian S. Culp

IT Service Management Director, University of Texas at Dallas

Brian.Culp@UTDallas.edu | (972) 883-6603

Brian Culp serves as the IT Service Management Director at the University of Texas at Dallas. In this role, he oversees the UT Dallas implementation of TeamDynamix as the platform owner. Moreover, he acts as the process owner for all ITIL processes within the organization, ensuring the delivery of IT services aligns with best practices and industry standards. Prior to this, Brian was an IT Director at NTT Data, where he managed a Transition Service Management team responsible for IT Service Management implementations. His career includes positions as a Solutions Architect Consultant, Transition Management Consultant, and Service Delivery Manager. Brian holds a Bachelor of Science in Management Information Systems from the University of Texas at Dallas and several ITIL certifications, including ITIL Foundations Version 4, ITIL Intermediate, and ITIL Expert.

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