Be part of state-of-the-art training and earn the ITIL® 4 Foundation Certification.
What is the ITIL® 4 Foundation Certification?
A special 12-hour ITIL® 4 training and certification course, provided by the Information Systems Area in the Naveen Jindal School of Management. The faculty is trained and certified by PeopleCert on the latest ITIL® framework to teach lessons that prepare you to get certified on the latest framework of ITIL®, which builds on the core elements of ITIL®, the ultimate in IT best practice. The training is followed by the certification exam.
ITIL® 4 Foundation Certification Goals
ITIL® 4 Foundation candidates will have an understanding of the following:
- A holistic approach to facilitating and co-creating value with and for customers and other stakeholders in the form of products and services
- The guiding principles of ITIL® 4
- The four dimensions of service management
- Key concepts from Lean, Agile, DevOps, and why these are important to deliver business value
- How ITIL® practices described in ITIL® 4 will maintain the value and importance provided by the current ITIL® processes, while at the same time expand to be integrated to different areas of service management and IT, from demand to value.
ITIL® 4 Foundation Certification Course Overview
- Business Need of ITIL® 4
- The Four Dimensions of Service Management
- ITSM
- Service Value Chain
- Service Value System
- Seven ITIL® Guiding Principles
- Introduction to ITIL® Practices
Course Details
When
Next class is in June/July 2024. Check this page again in April 2024 for an update.
Where
Hybrid: Live Virtual via Microsoft Teams
What does the course include?
The certification package includes:
- 12 hours of instructor-led training
- 2 sample test papers
- 1 ITIL® 4 Foundation Certification Voucher
- 1 complimentary voucher for remote proctoring
Prerequisite
None
Cost
Cost $550 per student: Professional Instruction and training materials
RegisterLast Day to Register: Oct. 1, 2023
Refund/Cancellation Policy
Participants can receive a 100% refund if requested by the ‘Last Day to Register’ (listed above). To request a refund, email gaurav.shekhar@utdallas.edu. All requests will be processed within 5 business days of receiving the request. All refunds will be sent back to the original source of the funds.
Gaurav Shekhar
Assistant Professor of Instruction, Information Systems
Director, MS Business Analytics – Flex and Online
Contact Gaurav Shekhar to sign up for the ITIL® 4 Foundation Certification.
Explore Information Systems certificate options.
Applied Machine Learning
The graduate certificate in Applied Machine Learning comprises courses that teach statistics geared towards data science needs, and important concepts in business analytics, machine learning and natural language processing necessary for business applications.
Cybersecurity Systems Certificate
The Cybersecurity Systems Certificate is a double program of the Erik Jonsson School of Engineering and Computer Science and the Naveen Jindal School of Management.
Enterprise Systems Certificate
The graduate certificate in Enterprise Systems emphasizes theoretical concepts in enterprise resource planning experience using the SAP software.
Healthcare IT Certificate
The graduate Certificate in Healthcare IT emphasizes practical concepts and hands-on experience gained using electronic medical records (EMR) software such as Epic.
BI and Data Mining Certificate
The UT Dallas Graduate Certificate in Business Intelligence and Data Mining emphasizes theoretical concepts and clinical knowledge associated with the design, delivery and use of business intelligence and data mining techniques in organizations.
Certifications at the Jindal School
ITIL 4 Foundation Certification
The faculty is trained and certified by PeopleCert on the latest ITIL framework to teach lessons that prepare you to get certified on the latest framework of ITIL, which builds on the core elements of ITIL, the ultimate in IT best practice.
SAP TS410 Certification
A special two-week SAP Certification Academy will be offered by SAP America & the Jindal School. SAP America provides SAP-certified faculty to teach the SAP Certification training and administer the SAP Certification Exam.